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Shipping & Returns

Ship Worldwide from Shenzhen, China. Orders will be shipped within 1-2 business days ( Any Chinese Festival Holiday will be informed in advance ).

Shipping Methods

  • EU Parcel PLUS
  • Singapore Airmail
  • Hong Kong Airmail (Free shipping / Registered shipping)
  • ChinaPost (Free shipping / Registered shipping)
  • China EMS Express
  • FedEx / UPS / DHL Express
  • TOLL Express (For some Southeast Asia countries only - refer to country list below)

Note -

  1. If you have to drive to your local postal office to claim for packages, we do not suggest you to take Registered Airmail. That will save your money.
  2. $2usd tracking fee for registered airmail.
  3. Order more than $150usd will be shipped by FedEx/EMS/UPS/DHL/TOLL Express shipping for free, you do not need to pay additionally.
  4. TOLL Express Service Country List - Australia, Newzland, Singapore, Thailand, Malaysia, Indonesia, Viet Nam, India, UAE, TaiWan China
  5. EU Parcel PLUS zone, including United Kingdom, France, Italy, Ireland, Germany, Netherlands, Belgium, Spain, Sweden, Portugal, Hungry, Greece, Denmark, Luxembourg, Poland, Croatia

Please do not make a dispute or claim before informing us, and it will take more time for both of us to deal with some cases. Our email is sales@r4wood.com and we will respond to your issue within 48 hours ( Chinese Festival will be informed in advance ).

Delivery Time

For Hong Kong Airmail, how long will usually take to be delivered after being shipped ?

  • United States, Canada: 10-25 business days
  • Australia, New Zealand, Singapore: 5-18 business days
  • United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days
  • Italy, Brazil: 14 - 40 business days
  • Other countries: 8-30 business day and please email us to confirm

For ChinaPost Airmail, how long will usually take to be delivered after shipment ?

  • United States : 10 - 25 business days
  • Canada : 14- 35 business days
  • Australia, New Zealand, Singapore: 10 -18 business days
  • United Kingdom, France, Italy, Spain, Germany, Netherlands, Japan, South Korea, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days
  • Brazil: 20 - 40 business days
  • Email us for others

For EU Parcel PLUS, how long will usually take to be delivered after shipment ?

  • UK: 8-18 days, France: 9-18 days, othe EU countries: 14-25 days

For DHL:  4-6 days for normal time / 8-10 days for Christmas; EMS : 5-10 days; TOLL: 5-7 days.

Track Package Online

  • DHL Express - For 9 numbers shipper reference number, track at DHL  page / For 10 numbers tracking code, track at DHL homepage
  • EMS Express - http://www.ems.com.cn/english.html
  • TOLL Express - http://www.tollgroup.com
  • Hongkong Register Airmail - http://app3.hongkongpost.com/CGI/mt/enquiry.jsp, Click and find more online info for packages to United Sates, Belgium, Brazil, Finland, Italy, Mexico, New Zealand, Russia, Singapore, Sweden, Swiss,
  • ChinaPost - http://www.chinapost.com.cn/  or http://www.17track.net
  • EU Parcel PLUS - http://en.4px.com or your own country's postal service website

Returns Policy

  • Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to R4wood.com.
  • Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to submit a request and obtain a "RMA Requests" Form that must be included with your package.

1. Return for Replacement or Refund

  • Quality Issues -- If a product has quality problems within 7 days of customers receiving it, r4wood.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a full refund or exchange the product for free.
  • 6 Months Quality Warranty -- If any quality problem with products within 6 months quality warranty, can get them replaced for the same product with the same version for free. Customer responsible for shipping back to r4wood fee. ( Note: (1) Flashcart version update is not in 6 months quality warranty. For example, you bought and ran a R4i-Gold V1.4 well and now R4i-gold.com changed its version into R4i-gold V1.4.1, former R4i-Gold V1.4 does not support DSi FW 1.4.1, r4wood.com will not have R4i-Gold v1.4 replaced with R4i-gold V1.4.1 for you; (2) If the flashcart has been out of production, the flashcart will automatically be out of 6 Months Quality Warranty and it is qualified with one Month Quality Warranty ) 
  • Non Quality Issues -- If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee) for non-Express shipping order; DHL/EMS Express shipping order, shipping fee will not be refunded.
  • Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

2. Cancel Order before Package Shipped out

  • If an order is canceled before shipping out to you, no fee will be charged.

3. Overdue Items

  • For Hong Kong / ChinaPost Air Mail, Re-shipping or full refund available 45 days after payment. For Italy and Brazil, 50 days instead.
  • For EMS, DHL or UPS Express, Re-shipping or full refund available 25 days after payment (Claiming package not in time is not in this time frame).